Privacy Policy

1. Who we are

This website is operated by Little Lea Soft Play, a soft play party hire service in Cape Town.

Phone: 072 778 3360
Email: anenek@gmail.com

2. Information we collect

We may collect personal information when you contact us, make an enquiry, or book a soft play package. This may include:

• Your name
• Phone number
• Email address
• Event date
• Event suburb or location
• Delivery or collection details
• Children’s age range for package suitability
• Any other information you choose to send us

3. How we use your information

We use your information to:

• Respond to enquiries
• Check availability
• Confirm bookings
• Provide collection, delivery and setup guidance
• Send booking-related communication
• Improve our service and customer experience
• Keep basic records for admin and legal purposes

4. WhatsApp, email and social media

When you contact us through WhatsApp, email, Facebook or Instagram, those platforms may also collect and process your information according to their own privacy policies.

5. Website analytics and cookies

Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve our pages. You can disable cookies in your browser settings.

6. Sharing of personal information

We do not share your personal information with anyone.

7. How long we keep your information

We keep your information only for as long as reasonably necessary for booking administration, customer service, record-keeping and legal compliance.

8. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no online communication method is completely secure.

9. Your rights

You may ask us to:

• Confirm what personal information we hold about you
• Correct or update your information
• Delete your information where legally possible
• Stop using your information for direct communication

To make a request, contact us at anenek@gmail.com.

10. Children’s privacy

Our services are intended for parents, guardians and event organisers. We do not knowingly collect personal information of children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.